Guarantee regulations


FAQ


AN WARNING I WILL TURN ME AT RECLAMATIONS AND TECHNICAL PROBLEMS?

First, make the product covered by the warranty available to an authorized NOX CYCLES dealer along with the original proof of purchase. The dealer will take care of the initial assessment and contact the NOX CYCLES Service Team in the second step.


HOW MANY YEARS WARRANTY AND GUARANTEE DO I GET?

Generally, the statutory warranty applies.

NOX CYCLES offers a 3-year voluntary manufacturer's warranty on the frame and swingarm for all bicycles from model year 2016 onwards. This warranty is valid from the date of purchase, it only applies to the first legitimate owner and is not transferable. This warranty applies only to Nox bicycles purchased directly from NOX CYCLES GmbH or an authorized NOX CYCLES dealer.

Please read the full warranty conditions for this purpose.


WARRANTY APPLICABLE WHEN I USE THE WHEEL EXAMPLE WITH E-BAY PURCHASE?

No, the warranty is only valid for the first owner.

If you are the second or later owner of a NOX CYCLES bicycle, you are entitled to the legal warranty from the date of original purchase.

Please read the full warranty conditions for this purpose.


HOW TO PROVIDE it WITH THE WARRANTY FOR ORIGINAL PARTS AND COMPONENTS?

In general, original parts or components are covered by the warranty of the respective parts or component manufacturer and must be claimed through your specialist dealer to the respective manufacturer. Further information can be found in the warranty conditions.


TAY NOX CYCLES A CRASH REPLACEMENT?

Please read the description under item H as well as the full warranty conditions.

 

WARRANTY

A. GENERAL

NOX CYCLES Fahrräder are quality products made from high-quality materials. All NOX CYCLES frames are carefully handcrafted and subjected to comprehensive quality control both during manufacture and prior to delivery.

NOX CYCLES gives the original purchaser a voluntary manufacturer's warranty against defects in materials and workmanship in accordance with the following conditions when purchasing a bicycle from a NOX CYCLES authorized dealer.

If you are the second or later owner of a NOX CYCLES bicycle, you are entitled to the legal warranty from the date of original purchase.

The following conditions, which describe the conditions and scope of our warranty service, do not affect the warranty obligations of the seller under the sales contract with the end customer. The scope of this guarantee shall be the European Union as well as the contracting states to the Agreement on the European Economic Area and Switzerland.

The guarantor is:

NOX CYCLES Austria GmbH
Rohrerstraße 51
6280 Zell am Ziller
Austria


B. FREE MATERIAL WARRANTY

Füfor all bicycles from model year 2016 NOX CYCLES offers an additional voluntary manufacturer's warranty on the frame and swingarm for a period of 3 years.

This voluntary manufacturer's warranty only applies to the first legitimate owner and only after presentation of the original invoice.


C. ORIGINAL PARTS AND COMPONENTS

Any products and product parts not listed above are not covered by this warranty. As a rule, however, original parts or components are covered by the warranty of the respective parts or component manufacturer and must also be claimed from the respective manufacturer.


D. Exclusion

THIS WARRANTY DOES NOT APPLY TO:

  • Normal wear and tear. Wear parts include but are not limited to: Battery, motor, bearings, bearings, pulling handles, lubricants, brake fluid, chain, sprocket, chain plate, brake pads, tyres and grips < br />< br />
  • unrelated Assembly

  • Unsachachgem;e Maintenance

  • Corrosion damage caused by corrosion

  • Installation of spare parts or attachments not originally intended for or compatible with this bike

  • Fault or malfunction due to accidents, improper treatment or after negligence

  • accident or fall 

  • Labour costs for the exchange of parts or a conversion


THE WARRANTY EXPIRES AT:

  • abuse of the product

  • Unappropriate use of the product, spraying and overloading of other types

  • non-compliance with the operating instructions

  • Non-compliance with prescribed regular maintenance by a specialist dealer

  • Each &every change to frame, fork or components



E. PROVIDED THAT THE WARRANTY

SHALL NOT BE CLAIMED

This warranty becomes effective on the date of purchase, it applies only to the first rightful owner and is not transferable. This warranty applies only to NOX CYCLES bicycles and frames purchased directly from Nox Cycles or from an authorized dealer or distributor.

If you are the second or later owner of a NOX CYCLES bicycle, you will be entitled to the two-year statutory warranty from the date of original purchase.


F. MOVEMENT AND EXECUTION OF THE WARRANTY

In order to make a warranty claim, the bicycle must be taken to an authorized NOX CYCLES dealer. The contact person for warranty services is always the specialist dealer. The bicycle must be fully assembled. The proof of purchase must be presented with the date of purchase and the frame number shown.

In the event of a warranty claim, defective frames or rear structures will be repaired or replaced by an appropriate model. Replaced parts become the property of NOX CYCLES. NOX CYCLES does not warrant that all installed components are compatible with the replacement frame. Warranty services do not extend the warranty period, nor do they initiate a new warranty period. The warranty period for installed spare parts ends with the warranty period for the entire bicycle.

Under no circumstances will this warranty cover the cost of travel or shipping to ship the NOX CYCLES product to the authorized NOX CYCLES dealer. Such costs shall be borne by the warrantee.


G. EXCLUSION OF FURTHER OR OTHER RECEIVABLES

Further or other claims, in particular claims for compensation for damage arising outside the bicycle, are – excluded unless liability is mandatory by law –. Warranty claims filed in a state other than that in which the purchase was made may result in reasonable fees or other limitations which the guarantor may determine at its reasonable discretion.


H. CRASH REPLACEMENT

For damage to the frame or swingarm caused by an accident or fall, NOX CYCLES offers a Crash Replacement Service (CRS) within the voluntary manufacturer's warranty (according to point B) for all bicycles from model year 2016.

With the use of the CRS, the first owner can purchase a new frame or a new swingarm with the following additional costs on the NOX CYCLES list price:

- in the 1st year 50% discount on the normal list price

- in the 2nd year 40% discount on the normal list price

- in the 3rd year 30% discount on the normal list price

In the event of a CRS warranty claim, the defective frame or swingarm is replaced by an appropriate model. If the original frame is no longer available, NOX CYCLES will offer a comparable frame. Replaced parts become the property of NOX CYCLES. 

NOX CYCLES does not guarantee that all installed components are compatible with the replacement frame. Incompatible attachments such as batteries, motors, saddles, front derailleurs, forks, drop forks, running wheels or stems will be invoiced separately at the NOX CYCLES list prices.

The labour costs for assembling the new frame into a complete bike as well as any delivery costs incurred will continue to be charged.

In order to claim the CRS warranty, the bicycle must be fully assembled and accompanied by the original proof of purchase (with date of purchase and frame number) and the completed NOX-Cycles warranty terms and conditions NOX-Cycles-Garantiebestimmungen_Crash-Replacement to an authorized NOX CYCLES dealer. The contact for warranty services is always the specialist dealer!

NOX CYCLES reserves the right to refuse this service in individual cases if it is determined that damage has been caused intentionally.


I. OTHER

If repairs, service or conversions are carried out by us on rejected complaints, we reserve the right to charge this service plus the spare parts used. Every repair and every service must be discussed with our service department beforehand.

For frames whose production numbers have been changed, made illegible or removed, all warranty claims are void.

NOX CYCLES Räder are equipped with components from global suppliers. Technical and color changes as well as improvements from a technical point of view can be made without prior notice.

The final decision on the extent to which a part is covered by warranty is made by NOX CYCLES
technicians.

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