General Terms and Conditions and Customer Information

Hinweise zum Batterierecht – NOX Cycles Austria GmbH

1. ALLGEMEINE HINWEISE

Im Zusammenhang mit dem Vertrieb von E-Bikes und Akkus, die Batterien für leichte Verkehrsmittel (LV-Batterien) im Sinne der EU-Batterieverordnung (EU) 2023/1542 enthalten, sind wir verpflichtet, Sie auf Folgendes hinzuweisen:

Batterien und Akkus dürfen nicht im Hausmüll oder Restmüll entsorgt werden.

Als Endnutzerin bzw. Endnutzer sind Sie verpflichtet, Altbatterien und Altakkus getrennt vom unsortierten Siedlungsabfall zu sammeln und einer Rückgabe- oder Sammelstelle zu übergeben. Nur so können sie wiederaufbereitet oder fachgerecht entsorgt werden. Die Rückgabe ist für Sie unentgeltlich.

2. RÜCKGABE IHRES E-BIKE-AKKUS

Altakkus, die wir als Neuakkus im Sortiment führen oder geführt haben, können Sie an folgenden Stellen kostenlos zurückgeben.

2.1 Bei unseren NOX-Fachhändlern

Händler, die LV-Batterien verkaufen, nehmen Altakkus dieser Kategorie kostenlos zurück – auch ohne Kauf eines neuen Akkus.

2.2 Bei den öffentlichen Sammelstellen

Die Altstoffsammelzentren und Recyclinghöfe Ihrer Gemeinde erfassen LV-Batterien seit April 2026 als eigene Sammelkategorie.

2.3 Direkt bei uns

Bitte vereinbaren Sie vorab einen Termin unter info@noxcycles.com oder +43 5288 21102.

NOX Factory Store Schlitters
Gewerbegebiet Süd 3, 6262 Schlitters
Mo 10:00–12:30 und 13:30–16:00
Di–Fr 10:00–12:30 und 13:30–18:00

NOX Experience Center Mayrhofen
Hauptstraße 473, 6290 Mayrhofen
Di–Fr 10:00–12:30 und 13:30–18:00
Sa 13:00–18:00

2.4 Kein Versand per Post

Bitte senden Sie Akkus nicht per Post an uns. Lithium-Akkus unterliegen den Gefahrgutvorschriften; ein unsachgemäßer Versand kann Brände verursachen.

3. SICHERHEITSHINWEISE FÜR LITHIUM-AKKUS

Beschädigte, aufgeblähte, überhitzte oder heruntergefallene Akkus nicht weiter verwenden und nicht laden.
Defekte Akkus kühl, trocken und fern von brennbaren Materialien lagern und vor dem Transport Ihren Fachhändler kontaktieren.
Akkus nicht öffnen, nicht durchstechen und keinen hohen Temperaturen oder offenem Feuer aussetzen.
Vor der Abgabe die Kontakte gegen Kurzschluss sichern, zum Beispiel durch Abkleben.

4. LEBENSDAUER VERLÄNGERN – ABFALL VERMEIDEN

Der beste Akku ist der, der lange hält. So verlängern Sie die Lebensdauer Ihres E-Bike-Akkus:

Nur das mitgelieferte oder ein vom Hersteller freigegebenes Ladegerät verwenden.
Bei Raumtemperatur laden und lagern; Hitze, direkte Sonne und Frost vermeiden.
Für längere Pausen (z. B. im Winter) bei etwa 30–60 % Ladestand lagern und gelegentlich nachladen.
Tiefentladung vermeiden.
Bei Leistungsverlust zuerst Ihren Fachhändler fragen: Oft ist eine Prüfung oder Reparatur möglich.

Altakkus enthalten wertvolle Rohstoffe wie Lithium, Kobalt, Nickel, Mangan, Kupfer und Aluminium, die durch Recycling zurückgewonnen werden. Mit der getrennten Rückgabe tragen Sie dazu bei.

5. BEDEUTUNG DER SYMBOLE

Altbatterien können Schadstoffe enthalten, die bei unsachgemäßer Lagerung oder Entsorgung Umwelt und Gesundheit schädigen.

Die durchgestrichene Abfalltonne auf Rädern bedeutet: Die Batterie darf nicht in den Hausmüll, sondern muss getrennt gesammelt werden. Enthält eine Batterie bestimmte Mengen an Blei, Cadmium oder Quecksilber, steht darunter zusätzlich das chemische Zeichen:

Pb – mehr als 0,004 Gewichtsprozent Blei
Cd – mehr als 0,002 Gewichtsprozent Cadmium
Hg – mehr als 0,0005 Gewichtsprozent Quecksilber

6. KOSTEN DER SAMMLUNG UND VERWERTUNG

Zur Erfüllung unserer erweiterten Herstellerverantwortung nehmen wir an einem Sammel- und Verwertungssystem teil. Informationen zu den Kosten für Sammlung, Behandlung und Recycling von Altbatterien finden Sie:

für Österreich bei der ERA Elektro Recycling Austria GmbH: [Link]
für Deutschland bei GRS PRO Batterien: [Link]

7. KONTAKT

NOX Cycles Austria GmbH
Gewerbegebiet Süd 3
6262 Schlitters, Österreich
info@noxcycles.com
+43 5288 21102

Bitte beachten Sie die vorstehenden Hinweise.

Stand: November 2026

Frame Lifetime Warranty

Warranty Terms for the Additional Contractual NOX CYCLES Manufacturer's Warranty

NOX CYCLES E-mountain bikes are quality products made from high-grade materials. All NOX CYCLES high-performance aluminum frames are carefully manufactured, undergo rigorous stress testing, and are subject to comprehensive quality control during production and before delivery. In addition to the statutory warranty, NOX CYCLES grants the registered first purchaser a 10-year manufacturer’s warranty against structural material and workmanship defects on the entire frame. The rights of the first purchaser under this warranty exist in addition to and independently of the legal warranty rights as the buyer of the product.

The geographical scope of this warranty includes the European Union, the EEA (European Economic Area) member states, and Switzerland.

The warrantor is:
NOX CYCLES Austria GmbH
Gewerbegebiet Süd 3, 6262 Schlitters, Austria

A. REQUIREMENTS FOR CLAIMING THE WARRANTY

The additional contractual manufacturer’s warranty becomes valid on the date of purchase of the e-bike directly from NOX CYCLES or an authorized dealer. It applies exclusively to the first lawful owner who registers the bike with NOX CYCLES (www.noxcycles.com/service/garantie) within 90 days of purchase, thereby concluding the present manufacturer’s warranty. The warranty is non-transferable, meaning it expires on the day ownership of the bike changes. To make a claim under the warranty, the first lawful owner must be able to present the original proof of purchase in the event of damage.

B. ASSERTION AND EXECUTION OF WARRANTY SERVICES

To make a warranty claim, the bicycle must be brought fully assembled along with the original proof of purchase, including the purchase date and the listed frame number, to the NOX CYCLES authorized dealer where it was purchased or (in the case of a Click & Collect purchase) picked up. The point of contact for warranty services is always the dealer, who will carry out the initial damage assessment, report the issue to NOX CYCLES, and, if necessary, organize the packaging and shipping of the bike to NOX CYCLES. NOX CYCLES will handle further communication with the warranty holder until the bike can be returned to the dealer for handover.

In the case of a warranty claim, the defective frame will be repaired or replaced with a new one at NOX CYCLES’ expense and discretion. If the original frame is no longer available, NOX CYCLES will offer a comparable frame from a successor model. The labor costs for assembling the new frame into a complete bike, as well as the related shipping costs, will be covered by NOX CYCLES. However, NOX CYCLES does not guarantee that all components installed on the original bike will be compatible with the replacement frame. Incompatible components that need to be replaced—such as the battery, motor, fork, shock, or wheels—will be invoiced separately. The final decision regarding the eligibility and execution of a warranty claim lies solely with NOX CYCLES.

C. EXCLUSIONS

THIS WARRANTY DOES NOT APPLY TO:

Damage or malfunctions resulting from accidents or crash damage (see Crash Replacement Service)
Improper assembly or installation of components that were not originally intended for the bike or are incompatible with it
Improper handling or intentional damage, including use of the bike outside the specified ASTM category or exceeding the maximum permissible total weight
Damage to frame paint or graphics
Frames with altered, illegible, or removed serial numbers

Normal wear and tear of bearings integrated into the frame and all other bike components (e.g., suspension forks, shocks, wheels, derailleurs, etc.) is not covered by this warranty. However, original parts or components are generally covered by the warranty of the respective parts or component manufacturer and must be claimed (usually through the bicycle dealer where the bike was purchased) directly with that manufacturer.

E. JURISDICTION AGREEMENT

This warranty does not cover any travel, shipping, or other incidental costs incurred in transporting the NOX CYCLES bicycle to an authorized NOX CYCLES dealer. Such costs must be borne by the warranty holder. Further or other claims—especially those for compensation of damages not related directly to the bicycle—are excluded, unless liability is mandatorily prescribed by law. Warranty claims submitted in a country other than the one in which the purchase took place may be subject to reasonable fees or other limitations, which the warrantor may determine at their reasonable discretion.

E. JURISDICTION AGREEMENT

These warranty terms and the contract between the warrantor and the warranty holder (registered original purchaser) are exclusively governed by Austrian law, excluding the reference norms of Austrian international private law. All disputes, disagreements, and any claims arising from this warranty contract, or relating to the warranty contract, its formation, violation, termination, or invalidity, will be exclusively resolved before the court in Tirol, Austria, that is competent in terms of subject matter and jurisdiction for 6262 Schlitters.

Last updated: 03/2025

Crash-Replacement-Service

Service Terms for the NOX Cycles Crash Replacement Service

NOX CYCLES bicycles are high-quality products made from premium materials. All NOX CYCLES frames are carefully crafted, undergo strict load testing, and are subject to comprehensive quality control both during production and before delivery. However, during intense use of an e-mountain bike—due to unusual stresses (e.g., during jumps) or in the case of falls and accidents—frame damage or even frame breaks may occur. For a one-time fee of 89.00 Euros, NOX CYCLES offers the registered original purchaser a Crash Replacement Service (CRS). The CRS applies to damage to the entire frame caused by an accident or fall, which impairs or makes the functionality of the bike impossible. In the case of CRS, the defective frame will be replaced with a new frame for a fee. If the original frame is no longer available, NOX CYCLES will replace the damaged frame with a comparable frame from a successor model. NOX CYCLES offers the new frame under the CRS at heavily discounted prices:

NOX HYBRID Hardtail (Aluminum): CRS Price: 720 Euros
NOX HYBRID Fully (Aluminum): CRS Price: 940 Euros
NOX Amplifier Fully (Aluminum): CRS Price: 1,200 Euros
NOX HELIUM Fully (Carbon Main Frame): CRS Price: 1,245 Euros
NOX EPIUM Fully (100% Carbon): CRS Price: 2,230 Euros

NOX CYCLES reserves the right to adjust these prices during the warranty period to reflect changing market conditions, significant changes in procurement prices, manufacturing costs, freight and delivery costs, or VAT changes. Customers will be informed in advance of any price changes. NOX CYCLES does not guarantee that all components installed on the original bike will be compatible with the replacement frame. Incompatible components that need to be replaced—such as the battery, motor, fork, shock, or wheels—will be invoiced separately at the NOX CYCLES list prices. Additionally, labor costs for assembling the new frame into a complete bike, as well as shipping costs, will be charged.

A. CONDITIONS FOR CLAIMING THE CRS

The CRS becomes valid from the date of purchase of the bike directly from NOX CYCLES or an authorized dealer. It applies only to the first legitimate owner who registers the bike with NOX CYCLES within 90 days of purchase (at www.noxcycles.com/service/garantie) and purchases the Crash Replacement Service for 89.00 Euros through the NOX online store. The CRS is non-transferable; that is, if the bike is transferred to a new owner, the warranty expires on the day of ownership transfer.

B. CLAIMING AND IMPLEMENTATION OF THE CRS

To claim the CRS, the bike must be fully assembled and brought, along with the original proof of purchase (with the purchase date and listed frame number) and the completed NOX Cycles Crash Replacement application, to the NOX CYCLES dealer where it was purchased or (in the case of Click & Collect) picked up. The point of contact for warranty services is always the dealer, who will perform the initial damage assessment, report the issue to NOX CYCLES, and, if necessary, organize the packaging and shipping of the bike to NOX CYCLES at the expense of the warranty holder. NOX CYCLES will handle further communication with the warranty holder until the bike can be returned to the dealer for handover. NOX CYCLES reserves the right to refuse this service in individual cases if it is determined that the damage was intentionally caused.

C. EXCLUSIONS

THIS SERVICE DOES NOT APPLY TO:

Improper assembly or installation of components that were not originally intended for the bike or are incompatible with it
Improper handling or intentional damage, including use of the bike outside the specified ASTM category or exceeding the maximum permissible total weight
Damage to frame paint or graphics
Frames with altered, illegible, or removed serial numbers

Normal wear and tear of bearings integrated into the frame and all other bike components (e.g., suspension forks, shocks, wheels, derailleurs, etc.) is not covered by this service. However, original parts or components are generally covered by the warranty of the respective parts or component manufacturer and must be claimed through the respective manufacturer.

D. EXCLUSION OF FURTHER OR OTHER CLAIMS

This service does not cover any travel, shipping, or other incidental costs incurred in transporting the NOX CYCLES bicycle to an authorized NOX CYCLES dealer. Such costs must be borne by the buyer. Further or other claims—especially those for compensation of damages not related directly to the bicycle—are excluded, unless liability is mandatorily prescribed by law.

E. JURISDICTION AGREEMENT

These terms and the contract between NOX CYCLES and the registered original purchaser are exclusively governed by Austrian law, excluding the reference norms of Austrian international private law. All disputes, disagreements, and any claims arising from this service contract, or relating to the service contract, its formation, violation, termination, or invalidity, will be exclusively resolved before the court in Tirol, Austria, that is competent in terms of subject matter and jurisdiction for 6262 Schlitters.

Last updated: 03/2025

Crash Replacement Service

Service Conditions for the Nox Cycles Crash Replacement Service

NOX CYCLES bicycles are quality products made from high-grade materials. All NOX CYCLES frames are carefully manufactured, undergo strict stress tests, and are subject to comprehensive quality control both during production and prior to delivery. Nevertheless, during intensive E-mountain bike use, unusual stresses (e.g., from jumps) or crashes and accidents may lead to frame damage or even breakage.

The Crash Replacement Service applies to damage to the entire frame caused by an accident or crash that impairs or prevents the functionality of the bike. In the case of a Crash Replacement Service claim, the defective frame will be replaced with a new frame at a charge. Prices will be communicated to the customer after inspection.
If the originally installed frame is no longer available, NOX CYCLES will replace the defective frame with a comparable frame from a successor model. NOX CYCLES offers the new frame at significantly reduced prices within the scope of the Crash Replacement Service.

NOX CYCLES reserves the right to adjust the Crash Replacement Service during the warranty period to changing market conditions, significant fluctuations in procurement prices, production costs, freight and delivery costs, or changes in VAT. NOX CYCLES does not guarantee that all installed components are compatible with the replacement frame. Incompatible parts that must be replaced—such as battery, motor, fork, shock, or wheels—will be charged separately at NOX CYCLES list prices. Labor costs for building the complete bike with the new frame as well as any shipping costs will also be charged.

A. REQUIREMENTS FOR CLAIMING THE CRASH REPLACEMENT SERVICE

The Crash Replacement Service becomes valid on the date of purchase of the bicycle directly from NOX CYCLES or an authorized dealer. It applies exclusively to the first lawful owner who registers the bicycle within 90 days of purchase with NOX CYCLES (www.noxcycles.com/service/garantie). The Crash Replacement Service is non-transferable; in the event of resale and change of ownership, the warranty expires on the date of the transfer.

B. CLAIMING AND PROCESSING THE CRASH REPLACEMENT SERVICE

To claim the Crash Replacement Service, the bicycle must be fully assembled and brought to the NOX CYCLES dealer where it was purchased or (in the case of Click & Collect) collected, together with the original proof of purchase (showing purchase date and frame number) and the completed Nox Cycles Crash Replacement application form. The dealer is always the point of contact for warranty services, performs the initial inspection of the damage, reports the damage to NOX CYCLES, and, if necessary, organizes packaging and shipping of the bike to NOX CYCLES at the expense of the claimant. NOX CYCLES will continue communication with the claimant until the bike can be returned to the dealer for handover.
NOX CYCLES reserves the right to refuse this service in individual cases if it is determined that the damage was caused intentionally.

C. EXCLUSIONS

THIS SERVICE DOES NOT APPLY TO:

Improper assembly or installation of components not originally intended for the bike or incompatible with it
Improper handling or intentional damage, including use of the bicycle outside the indicated ASTM category or exceeding the permissible total weight
Damage to frame paint and graphics
Frames whose serial numbers have been altered, made unreadable, or removed

Normal wear and tear of bearings installed in the frame and all bicycle components (e.g., suspension forks, shocks, wheels, derailleurs, etc.) is not covered by this service. Generally, original parts or components are covered by the warranty of the respective component manufacturer and must be claimed directly with them.

D. EXCLUSION OF FURTHER CLAIMS

This service does not cover travel or shipping costs or other incidental expenses incurred in transporting the NOX CYCLES bike to an authorized NOX CYCLES dealer. Such costs must be borne by the purchaser. Further or other claims, particularly those relating to damage incurred outside the bicycle, are excluded unless liability is mandatory by law.

E. AGREED JURISDICTION

These provisions and the contract concluded between NOX CYCLES and the registered first purchaser are subject exclusively to Austrian law, excluding the conflict-of-law rules of Austrian private international law. All disputes, disagreements, and any claims arising from this service contract—or related to its formation, breach, termination, or invalidity—will be exclusively settled before the competent court in Tyrol responsible for 6262 Schlitters, Austria.

As of 03/2025